Privacy Policy

1. Personal Data we Collect and Process

We collect both information you knowingly and actively provide us when using our Service, and any information automatically sent by your devices in the course of accessing our products and services.

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our Service to you.

We do not sell your personal information or any data you enter into our Services in any way.

1.1. Data Collected upon Registration When you link your Communications Platform workspace to Shiftkeeper, we collect some profile data in accordance with the permissions you consented to and the applicable terms of service of the specific Communications Platform. For example, in the case of Slack we collect: first name, last name, Slack display name, Slack ID, email, time zone and avatar URL.

1.2. Payment Data We handle payments using Paddle, our 3rd-party Payment Processor. When you pay for a subscription via Paddle, we collect: payment method type, payment card type, last 4 digits of the payment card, billing address and billing email.

1.3. Information Collected Automatically When you visit our website, our servers automatically log standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not receive notice of such errors, even in the moment they occur, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

1.4. How We Use your Personal Data We collect and process your personal information to:

Deliver and improve our Service and its features

Set up and maintain your account

Provide technical support and respond to your inquiries

Ensure proper functionality and performance of the Service

We may use your contact information to send you service-related communications, including updates, notifications about your use of our Service, and important announcements about the Service. These communications are not promotional in nature. If you decide at any time that you no longer wish to receive such information or communications from us, follow the unsubscribe link provided in any of the communications. You may also opt out from receiving such communications from us by sending your request to us by email at [email protected].

3. Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

3.1. Links to other websites Our Website may contain links to websites operated by third parties. We are not responsible for information on these websites or for the services or products that they offer. Your use of these websites, including the provision of personal data, is at your own risk. Therefore, we recommend that you review the privacy policies (and, if applicable, other terms) of these websites before you use them for the first time.

4. Third-party Providers and Sub-processors

We use certain third-party providers to assist providing our Service and its features. These are typically referred to as "sub-processors" under GDPR. We share certain service data with these providers which might include Personal Data in the context of the functionality they provide. Here is a list of the third-party providers we use and what data they are limited to:

Cloudflare We use Cloudflare Pages to deploy our landing page. Also, we Cloudflare Analytics in our Website to analyze general patterns of our Website's usage.
Personal Data shared with Cloudflare: IP address.Privacy Policy of Cloudflare

Google Cloud Platform We use Google Cloud Platform to deploy most of our infrastructure and store user information.
Personal Data shared with Google Cloud Platform: IP address. Privacy Policy of Google Cloud Platform

Sentry We use Google Cloud Platform to deploy most of our infrastructure and store user information.
Personal Data shared with Sentry: IP address, user ID. Privacy Policy of Sentry

Fastmail We use Fastmail as our email provider. Emails you send to us pass through Fastmail. Personal Data shared with Fastmail: IP address Privacy Policy of Fastmail

Paddle We Use Paddle to handle our payments. Your credit card data, name, address and email address are securely stored and processed by Stripe. We don't have access to your credit card number or CVC. Privacy Policy of Paddle

5. Personal Data of Children

We do not knowingly collect or solicit Personal Information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Service or send any personal information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at [email protected].

6. Your Rights and Options

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Your rights

Withdraw your consent at any time Your have the right to withdraw consent where your have previously given your consent to the processing of your Personal Data.

Object to processing of your Personal Data Your have the right to object to the processing of your PersonalData if the processing is carried out on a legal basis other than consent.

Access your Personal Data Your have the right to learn if Data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification You have the right to verify the accuracy of your Personal Data and ask for it to be updated or corrected.

Restrict the processing of your Personal Data You have the right, under certain circumstances, to restrict the processing of your Personal Data. In this case, we will not process your Personal Data for any purpose other than storing it.

Have your Personal Data deleted or otherwise removed You have the right, to obtain the erasure of your Personal Data from us.

Receive your Personal Data and have it transferred to another controller You have the right to receive your Personal Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Personal Data is processed by automated means and that the processing is based on your consent, on a contract which you is part of or on pre-contractual obligations thereof.

Lodge a complaint You have the right to bring a claim before your competent data protection authority.

6.1. How to exercise these rights To exercise your rights, such as requesting or deleting your data, please contact us through the contact details provided below. Requests can be exercised free of charge and will be addressed by us as early as possible and always within one month.

7. Amendments to the Privacy Policy

We're constantly trying to improve our Service, so we may need to change this Privacy Policy from time to time. We will notify you about significant changes by placing a notice on our Website, by sending you an email and/or by some other means. The latest and up-to-date version of the Privacy Policy will always be available on the Website, including information about its effective date. If you use our Service after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

8. Contact

If you have any questions or concerns about our Privacy Policy, please contact us via email: [email protected].